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The queen mother plans to visit Britannia Hospital, but administrator Vincent Potter (Leonard Rossiter) has problems to solve first. Outside, there's a union boss who won't let in any food trucks, and also a protest against private patients. Inside, the kitchen staff has joined the protest, and resident loony Professor Millar (Graham Crowden) is prepping a medical demonstration that's sure to shock the queen mum. Meanwhile, reporter Mick Travis (Malcolm McDowell) is secretly documenting it all.